Check that you have at least version 6.1 of "Remote desktop protocol".
If not, download the last version available here: http://www.microsoft.com/downloads/details.aspx?familyid=6E1EC93D-BDBD-4983-92F7-479E088570AD&displaylang=fr
- English
- français
- Ask for Support
-
Purchases and warranties
- I am a CMS student, can I also buy a Poseidon laptop ?
- I have bought a Poseidon laptop, may I buy a second one?
- i will start my studies soon but my email address still hasn’t been granted, how can I order ?
- I would still like to buy a laptop from the “X” supplier
- Is it possible to buy a professional laptop for my lab, faculty or institution via Poseidon?
- Laptops are great, but I need a desktop..
- My battery/charger is out of use, how can I order a new one ?
- Where can I buy a Poseidon laptop ?
- Apple
- HP
- Lenovo
- Connections EPFL
- Windows software
-
Linux software
- Great manual for Fedora
- How do i access "My Documents Z:\" from a Linux computer ?
- I don’t know anything about Linux, where can ifind informations ?
- I want to update Linux, but i don’t know how to do it
- I’ve lost the root password, do i have to reinstall Linux ?
- I’ve updated Linux using yum (or yumex) et i get error messages on boot
- My computer automatically boots on Linux, how do i change this ?
- My volume controls and mute keys do not work
-
Professional software
- How long is the license valid for ?
- How many licenses can I use at the same time ?
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Matlab
- Renewal of the license in January
- Renewing the license after January
- Activation if you already have a Matworks account
- Activating the iOS version
- Additional Toolboxes
- Compatible systems
- Error during the installation
- I’m not receiving the confirmation e-mail
- I updated to OS X Mountain Lion and now Matlab won’t run
-
Classrooms Co 020 to 023
- Who should I ask in case of problems ?
- How to print?
- Install the CO configuration on your PC/MAC - new 9.04.2013
- How to connect to your student disk ?
- Remote connection to a virtual machine - from Linux
- Remote connection to a virtual machine - from Mac OS
- Remote connection on a virtual machine - from Windows
- Eclipe won’t open
- Tequila error with Firefox
- Keyboard parameters on Ubuntu
- Folder sharing between host and virtual machine
- Pourquoi seuls les fichiers dans le répertoire "myfiles" sont sauvegardés ?
- Disk space issue (quota)
- You cannot open Firefox
- You cannot connect in RDP from Windows ?
- Not the correct screen resolution ?
- General issue (how to reinitialise an account)
- What should I do if my do if my workstation is stuck ?
- Material problems
Contacts
Please, use the email of your school to write to us
EPFL
- Helpdesk Co172
- +41 21 693 22 62
- Helpdesk RLC
- mon-fri: 10am-5pm
- mon-fri: 11am-8pm
UNIL
- Helpdesk Amphimax
- +41 21 692 22 11
- mon-fri: 8am-5pm
HES-SO
- Contact HES-SO
- mon-fri: 1pm-5pm
